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| International Express frequently asked questions on how to deal with |
| Yiwu international freight forwarders have the following common problems and solutions 1. The recipients of the online records are not on the air waybill: International delivery of the destination to be delivered Hou, I did not receive the assistance of the general sign of the company's hair room or once again referred to the front desk or colleagues or security signs. Customer Checking Stone has responded to this situation by asking the customer to notify the recipient in the above department to find another company to check whether the company has an online record of the sign by the person. If the above problem is fully confirmed, the customer also responds that the real recipient has not received the goods. Please provide the recipient's telephone number and the full name, and refer to the follow-up person for the question, confirmed by the agent and the place and the addressee. 2. Damage, when less: The customer is advised that the recipient must first go to the local response to this situation, to the local record, and the local feedback to the recipient of the detailed record of the information (records, fewer goods, damaged goods, signed copy ), The number of damaged goods packaging, the name of the number, but also the recipient telephone and full name of the problem of follow-up and the handling of the agent can get the appropriate compensation. Please refer to the following DHL claim process: DHL parcel damaged or missing, you need to apply in accordance with the following requirements. In order to ensure the smooth processing of your claim, please cooperate. Specific requirements are as follows: 1) need to be reflected by the consignee to the local DHL, get the place after receiving the reference number, the shipper claims may not apply to the Division, otherwise it will not be accepted; 2) Within 7 working days of the claim letter to be delivered, submit and designate the above reference number; 3) must provide a consignment note and invoice; 4) damage to the goods, goods damaged photos available; 5) to provide the necessary loss or damage to the report to us, that loss or damage to the product name, model, quantity, unit price, total price; 6) shipping costs, plus a maximum compensation value of $ 100. [ Previous] [Return] |
